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Terms and Conditions

Mentone Hotel

Payment:

A valid credit card or debit card is required to make a booking. We run a pre-authorisation on your card for the amount of the first night's stay but you are not charged until you arrive. If you wish, you may pay with an alternative method upon arrival.

Non-refundable bookings:
A valid credit card or debit card is required to make a booking. We charge the full amount at the moment of booking acknowledgement.
We accept bank transfers, for more information please contact us by email: book@mentone.uk

Please note that all guests with pre-paid reservations will be asked to provide their credit card details at the check-in.
 

Child Policy:

2 years or younger can share an existing bed free of charge

 

Group Bookings:
If you require more than five rooms, please e-mail us a detailed request to book@mentone.uk. Please note that rates, terms and conditions, and cancellation policy may change based on group booking.

Long Stay Bookings:
Reservations longer than 10 nights, requires a non-refundable deposit for 1st night.

 

Terms and Conditions/Cancellation Policy:

Refundable booking- All cancellations and changes must be received by midnight, London time, 2 days prior to the arrival date. Thereafter, the first night will be charged.

Non-refundable booking- If cancelled, modified or in case of no-show, the total price of the reservation will be charged.
No-show Policies

In case of a no-show, 100% of the total stay will apply.
 

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